30-Day Return Policy
LeafLock 30-Day Return Policy
We want your LeafLock order to arrive correctly and in good condition. If something is wrong, contact us within 30 days of purchase and we will help review the issue.
Return Eligibility
- Items must be unused, unopened and in the same condition they were received.
- Original packaging and accessories should be included where applicable.
- Proof of purchase is required for all returns.
- Return requests must be made within 30 days of purchase.
Non-Returnable Items
For hygiene, safety and quality reasons, opened, used, damaged-by-customer, custom, clearance, giveaway, gift card and final-sale items may not be eligible for return.
Refunds
Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are processed back to the original payment method. Bank and payment-provider processing times may vary.
Exchanges
We replace items if they arrive defective, incorrect or damaged in transit. Photos and proof of purchase may be required before an exchange is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed to be defective, incorrect or damaged in transit. We recommend using tracked shipping for returns.
Need Help?
Email info@leaflock.com.au with your order number, item details and a short explanation of the issue.